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Greenock Health & Care CentreWellington StreetGreenock, PA15 4NHTel: 01475 553560
The practice give our patients the choice of booking their appointment in advance or ‘on the day’ of their choice. We offer a mixture of one the day and pre bookable appointments each day .Patients deeming their condition as a medical emergency will always be seen the same day.
To ensure continuity of care, we ask that you attend the same doctor for problems where possible.
As most appointments are booked up early in the morning, we would advise you to telephone from 8am on the morning of your choice. We have 2 female GPs whose appointments are limited as they work part-time.
For patients who would like to book in advance or who have to return for review to the doctor, there are appointments bookable up to 3 weeks in advance.
The practice provides ‘extra’ appointments each morning and afternoon and these are for patients who feel they cannot wait until the following day for an appointment. Please do not abuse the use of these appointments as they are meant for genuine medical emergencies
You are not able to choose the doctor you see at an emergency appointment and will be allocated one by the receptionist
If all On The Day Appointments are filled you may be offered a medical triage appointment with a GP. The Receptionist will ask for a brief explanation of your symptoms and confirm the telephone number on which to contact you.
A GP will call you back normally within 3 hours, so please be able to answer the phone. It maybe possible to deal with your issue over the phone or attentively the GP may ask you to attend the Surgery.
If a patient calls and requests to speak to a GP or nurse, the reception staff will check the availability of the GP. If the GP is available to speak to the patient at a designated time, she will then take some information and request that the patient calls back at the time stated. Alternatively the receptionist will take the patients details and inform them that the GP will phone them back.
Please advise staff if your call is URGENT. They will take your details and you will be called back as soon as it is appropriate.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. The practice nurses are available from 08:30 - 16:30 Monday to Friday.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.
You should only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide appropriate details to the receptionist to enable the doctor to schedule house calls.
Ther mabe a delay in dealing with any home visit requests received after 10am until the routine days work has been completed.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)